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Terms & Conditions

PARK HEALTH CLINICS LIMITED

The Head Office of Park Health Clinics is based at 54 Perrycroft Windsor Berkshire SL4 4HE . The company provides medical services ,using CQC registered doctors , from a number of private clinics (which are also registered with the CQC), in and around London and the South-East, as well as in patients homes.

Statement of Purpose

The practice provides personalised private General Practice services on a registered and non registered basis , including Cosmetic, Sexual Health and Musculoskeletal specialist services.

Registration

Patients of Park Health Clinics can register for Gold and Gold Premier Services and will be able to see a GP or use any of the services privately. Registered patients are expected to sign up for a 12 month period in the first instance and thereafter on a yearly basis. Patients must give three months notice of their intention to leave the service in writing to Park Health Clinics ‘ Head Office .

All Registered patients are entitled to free telephone consultations with a GP* in normal clinic times . 24 hour access to GP advice , an annual health check , routine prescriptions and referral on to other medical specialists . We aim to see patients within   24 hours of requesting an appointment .

Consultations with a doctor or nurse at one of our clinics in routine surgery opening hours will be charge at the   standard rate as advertised on the website.

Gold Premier Services members do not pay for consultations in normal surgery opening hours.

Outside of normal clinic hours (11pm-8am ), there is access to free GP telephone advice as a first point of contact ,but patients can also be seen by arrangement at one of the clinics or at home.

Home visits and out of hours consultations are charged at a premium on as per website .

Any drugs dispensed during consultations will incur an additional charge but there is no additional charge for a prescription issued during a face to face consultation.

Any blood tests or radiological tests are charged in addition as per the website.

Cosmetic, Sexual Health and Sports Medicine consultations are charged separately as per the website.

None Registered patients may be seen where there is sufficient capacity in the service, but this is not guaranteed, especially at busy times of the year. These episodes are charged on a pay as you go basis as per the website. Home visits and Out of hours consultations are only available to Park Health Clinics members.

Patients can also be registered with a NHS general practitioner at the same time.as being registered at Park Health . We would recommend that you obtain copies of your NHS medical records, from your NHS GP on joining Park Health Clinics, in order that we can maintain continuity of care.

 

Fees and Payment

For Registered Patients there is an annual fee for this service which can be paid as a lump sum or on a monthly basis by Standing Order, Debit or Credit Card. There is no charge for Credit or debit card payments.

Any tests or services not covered within your specific membership category must be paid for at the time the service is provided.

We will hold credit card details , in line with Financial Services Regulations, which will only be used where there has been non payment for an agreed service provided.

Payment Terms

All fees must be paid at the time of making the consultation or in some cases on arrival at reception. We accept credit/debit cards, BAC's transfers and cash. Payments for additional services provided can be made in person at reception after appointments. We will provide a receipt for all payments which may be used to claim reimbursement from your health insurance should you have cover.

Further treatment will only be offered at the discretion of the doctor for any patients who have outstanding accounts.

Cancellation / Non attendance Policy

Park Health reserve the right to levy an administration fee for any such non attendances which will be set at half the consultation fee. In addition Park Health Clinic reserve the right to terminate the contract where a patient has habitually not attended booked appointments – patients will be notified in writing after three non attendances explaining this particular condition. Non- registered patients are advised that in booking an appointment they are reserving the doctor's time exclusively for their treatment. Credit/debit card details are taken at the time of booking an appointment for any new patient.

We require 3 hours notice for the cancellation of any appointment to avoid incurring the administrative cost of the booked treatment.

Telephone Advice

Telephone advice from the doctor is offered free to registered practice members. Members of staff may offer advice, for example on the services we provide or general healthcare information.

Non – Registered patients will be charged for these consultations as per the web site.

Prescriptions

Most prescriptions will be issued at the time of the consultation, but requests for repeat medication can be made via email ,fax or written means. In these instances prescriptions will be sent by first class post to the patient’s home address or can be sent to a chemist.

Occasionally requests are made for repeat prescriptions to be arranged via telephone. This method does not have protected legal status and objective research has shown that they are liable to an increased level of error. We try and discourage this way of obtaining prescriptions as you will have to wait until a doctor is free to discuss the request with you

However, we do realise that sometimes medicines are needed in an emergency and our doctors will make every effort to ensure that people obtain their correct medication in these circumstances. For Park Health Clinics members there is a £75 charge for this service which reflects the time and effort taken to organise making these medications available at a chemist or obtaining them ourselves . This service is only available to Park Health Clinics members.

Communication and Confidentiality

If patients have any preference as to the method of our communication, please inform the doctor or practice manager.

We have thorough standards in the maintenance of confidentiality, appreciating that many of our clients also need discrete access to services . All our written and electronic communications and data recording comply with current legislation.

Regulation

Our Doctors, Nurses and Premises are fully registered with the Care Quality Commission.

All our doctors are fully insured for all services they provide.

We are required to comply with the principles and values on which good practice is founded as laid down by the General Medical Council.

The medical practitioners of the clinic are all subject to regular appraisal and adherence to the process of continuing medical education under the auspices of the relevant Royal Colleges.

Data Protection Act 1998 see policy

We observe the requirements of the Data Protection Act 1998 and the data protection principles in relation to personal data. By agreeing to these terms you are agreeing to the processing of personal data to enable us to carry out work on your behalf. Under the Data Protection Act 1998 you have a right to request details of your personal data held by us.

Complaints

Park Health Clinics are fully committed to providing a high quality private medical service to all patients. All practice staff recognise that there may be occasions when patients may wish to complain about some aspect of the healthcare service which has been offered or received. If you feel you wish to discuss an issue, or indeed make a complaint, we would kindly ask that you bring this to the attention of a member of practice staff as soon as possible. This complaints procedure ensures that your complaint will be dealt with as quickly as possible. Verbal Complaints If you wish to speak to someone about an aspect of the service, please try to do so as soon as possible, preferably before you leave the clinic premises. Practice staff will make every effort to resolve your complaint as quickly as possible. If your concerns are not resolved to your satisfaction, you will be advised on the process to make a formal written complaint.

Written Complaints

This is a summary of our complaints process but a full copy is available of the website

All written complaints should be addressed to Ms Jennifer Duran , Business Manager at the practice address: 54 Perrycroft , Windsor, SL4 4HE. Please describe as fully as you can the nature of your complaint stating the following information.

  • What are you unhappy about
  • When the incident took place
  • What clinic staff were present at the time

Your complaint will be acknowledged in writing within two (2) working days of receiving the letter, unless a full reply can be sent to you within five (5) working days.

Ms Duran will carry out a full investigation of the nature of your complaint and offer to meet with you in order to resolve the issue/s. You will receive a full written response within twenty (20) working days of the complaint being received.

If a full response cannot be given within twenty (20) working days of receiving your complaint, Ms Duran will write to you to explain the reason for the delay. You will receive a full written response within five (5) days of a conclusion being reached.

Care Quality Commission

If you are still unhappy about the outcome of your complaint, you may wish to contact the Care Quality Commission, the organisation that regulates our doctors . The address is: Care Quality Commission, Citygate, Newcastle upon Tyne, NE1 4PA. Telephone: 03000 616161. Internet: http://www.cqc.org.uk

Please be assured that Park Health Clinics will deal with all complaints confidentially and following investigation, will consider making changes to the private medical service to improve the healthcare services on offer to all patients.